Grievance redressal mechanism
We are committed to resolving every concern fairly and promptly through a clear, transparent escalation process.
In compliance with applicable directions and RBI circular letters, this page displays our grievance redressal procedure, escalation mechanism and the hierarchy of officers responsible for handling consumer grievances.
Reference: CO.CEPD.PRS.No.S863/13-01-008/2025-2026, dated 9 December 2025
Lodge a complaint online
Submit your complaint through our secure online form and receive a reference for tracking.
Open complaint formA clear three-step escalation path
If your concern is not resolved at one level, you may escalate it to the next.
Step 1 · Concerned Officer / Branch
As a first point of contact, customers may approach their concerned officer or the nearest branch to register their complaint.
Resolved within 30 days of receipt.
Step 2 · Grievance Redressal Officer
If the complaint remains unresolved, it may be escalated to the Grievance Redressal Officer within 10 working days.
Step 3 · RBI Ombudsman
If the complaint remains still unresolved, you may approach the RBI Ombudsman through the channels below.
See contact details below.
RBI Ombudsman
CMS Portal
cms.rbi.org.inToll-Free
14448Post
Centralised Receipt and Processing Centre, RBI, 4th Floor, Sector 17, Chandigarh – 160017
Raise a concern directly
Prefer to reach us directly? Submit the details below and we’ll register your complaint with a reference number.